Research has shown that customers are more likely to choose a self-service channel if they have ____________.

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A. lower knowledge about a service
B. a preference for convenience
C. purchased the product before
D. a high need for personal interaction
✅ The correct answer is option B.
Research has shown that customers are more likely to choose a self-service channel if they have a preference for convenience. Self-service allows you to provide online support to your customers without requiring any interaction with a representative from your company.

Why does the Resource-based view of SHRM represent a paradigm shift in SHRM thinking?

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A. Because it focuses on the internal human resources of the business as a source of sustainable competitive advantage
B. Because it advocates tight vertical integration between the organisation’s business strategy and human resource strategy.
C. Because it relies on a set of high-commitment HR practices to deliver sustainable competitive advantage.
D. Because it focuses on the external context of the business
✅ The correct answer is option A.
The Resource-based view of SHRM represent a paradigm shift in SHRM thinking Because it focuses on the internal human resources of the business as a source of sustainable competitive advantage. The resource-based view (RBV) is a managerial framework used to determine the strategic resources a firm can exploit to achieve sustainable competitive advantage.

Exports and imports apply mostly to which of the following?

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A. services
B. merchandise
C. intellectual property
D. licensing
✅ The correct answer is option B.
Exports and imports apply mostly to merchandise. Exporting is the sale of products and services in foreign countries that are sourced or made in the home country. Importing refers to buying goods and services from foreign sources and bringing them back into the home country.

Which of the following statement is True(T) or False(F) are given below. 1. Pay attention to the appearance of the speaker instead of the subject. 2. Jumping to conclusion at the beginning of the speech without waiting for the speaker to complete the communication he intends to pass is a quality of a good listener.

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A. TT
B. TF
C. FF
D. TT
✅ The correct answer is option C.
Pay attention to the subject of the speaker instead of the appearance.
Jumping to conclusion at the beginning of the speech without waiting for the speaker to complete the communication he intends to pass is not a quality of a good listener.

Which of the following management accounting systems places a very strong emphasis on incorporating data relating to its competitors in the preparation of management reports?

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A. Activity based management
B. Flexible budgeting
C. Strategic management accounting
D. Sales variance analysis
✅ The correct answer is option C.
Strategic management accounting systems places a very strong emphasis on incorporating data relating to its competitors in the preparation of management reports. Strategic management accounting is about having an accounting system that checks, accommodates, supports and controls your strategic management goals.

An investment that gives the investor a controlling interest in a foreign company is known as which of the following?

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A. foreign portfolio investment
B. foreign direct investment
C. mixed venture
D. pure venture
✅ The correct answer is option B.
An investment that gives the investor a controlling interest in a foreign company is known as foreign direct investment. A foreign direct investment (FDI) is an investment made by a firm or individual in one country into business interests located in another country. Generally, FDI takes place when an investor establishes foreign business operations or acquires foreign business assets in a foreign company.

Difference between corresponding static budget and flexible budget amount is called

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A. sales volume variance
B. sales mix variance
C. sales quantity variance
D. market share variance
✅ The correct answer is option A.
Difference between corresponding static budget and flexible budget amount is called sales volume variance. Sales volume variance is the change in revenue or profit caused by the difference between actual and budgeted sales units.