Management MCQs

An example of financial perspective in balanced scorecard is

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A. employee turnover rates
B. operating capabilities and number of patents
C. operating income and revenue growth
D. customer satisfaction and market share
✅ The correct answer is option C.
An example of financial perspective in balanced scorecard is operating income and revenue growth. For organisations that do not have shareholders, the financial perspective indicates how well the strategy and operations contribute to improving the organisation’s financial health.

Items that are purchased routinely, do not become part of the final physical product, and are treated like expense items rather than capital goods are called

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A. Raw materials
B. Major equipment
C. Accessory equipment
D. Component parts
✅ The correct answer is option C.
Items that are purchased routinely, do not become part of the final physical product, and are treated like expense items rather than capital goods are called Accessory equipment. Accessory equipment needs to be used in the production process in any business firm.

Bill of Lading is issued by the:

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A. captain of the vessel
B. shipping company
C. customs authorities
D. consignor
✅ The correct answer is option B.
Bill of Lading is issued by the shipping company. A bill of lading is a legal document issued by a carrier to a shipper that details the type, quantity, and destination of the goods being carried. A bill of lading is a document of title, a receipt for shipped goods, and a contract between a carrier and shipper.

Bidder who can receive allocation of treasury bills before all other bidders is result of

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A. highest bidder
B. lower bidder
C. zero bidder
D. non-competitive bidder
✅ The correct answer is option A.
Bidder who can receive allocation of treasury bills before all other bidders is result of highest bidder. The bidder is the party offering to buy an asset from a seller at a specific price. A bidder can be an individual or organization, and the potential purchase can be part of a multiparty transaction or an auction.

Which of the following is not one of the four key strategic elements linked to corporate objectives?

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A. Competitive environment
B. Stakeholder expectations
C. Research and development
D. Organization structure
✅ The correct answer is option C.
Research and development is not one of the four key strategic elements linked to corporate objectives. Research and development (R&D) refers to the activities companies undertake to innovate and introduce new products and services. It is often the first stage in the development process. The goal is typically to take new products and services to market and add to the company’s bottom line.

Departmentation on the basis of activities grouped according to the type of customer is _________.

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A. departmentation by function
B. departmentation by products
C. departmentation by territory
D. departmentation by customers
✅ The correct answer is option D.
Departmentation on the basis of activities grouped according to the type of customer is departmentation by customers. Customer departmentalization is where the organization’s activities are ready to respond to and interact with specific customers or customer groups.

__________ are the only service distributors which o not require direct human interactions.

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A. Electronic channels
B. SSTS
C. Direct service channels
D. Speculative channels
✅ The correct answer is option A.
Electronic channels are the only service distributors which o not require direct human interactions. Electronic channels overcome some of the problems associated with service inseparability and allow a form of standardisation not previously possible in most services.