Management MCQs

________ marketing has the aim of building mutually satisfying long-term relations with key parties such as customers, suppliers, distributors, and other marketing partners in order to earn and retain their business.

by
A. Holistic
B. Demand-based
C. Direct
D. Relationship
✅ The correct answer is option C.
Direct marketing has the aim of building mutually satisfying long-term relations with key parties such as customers, suppliers, distributors, and other marketing partners in order to earn and retain their business. Direct marketing is an advertising strategy that relies on the individual distribution of a sales pitch to potential customers.

The analysis and design of application systems are the responsibility of a ___________.

by
A. Computer Operator
B. Programmer
C. System Analyst
D. Data entry operator
✅ The correct answer is option C.
The analysis and design of application systems are the responsibility of a System Analyst. A systems analyst is an IT professional who works on a high level in an organization to ensure that systems, infrastructures and computer systems are functioning as effectively and efficiently as possible.

__________ is the physical surroundings or the physical facility where the service is produced, delivered and consumed.

by
A. Servicespace
B. Servicescape
C. Serviceplace
D. Servicescope
✅ The correct answer is option B.
Servicescape is the physical surroundings or the physical facility where the service is produced, delivered and consumed. Servicescape is a model developed by Booms and Bitner to emphasize the impact of the physical environment in which a service process takes place.

1. The best first line of defense when you meet a difficult customer is _________ bring sympathetic to him. 2. Tack ling a customer who is not satisfied with the treatment he has received needs __________ hearing.

by
A. Anger, Impatient
B. Listening, Patient
C. Reading, Doctor
D. Patient, Listening
✅ The correct answer is option B.
1. The best first line of defense when you meet a difficult customer is Listening bring sympathetic to him.

2. Tack ling a customer who is not satisfied with the treatment he has received needs Patient hearing.

Financial hazard is most related with

by
A. use of equity financing by corporations
B. use of debt financing by corporations
C. equity investments held by corporations
D. debt investment held by corporations
✅ The correct answer is option B.
Financial hazard is most related with use of debt financing by corporations. Hazard risks arise from property, liability, or personnel loss exposures and are generally the subject of insurance. Financial risks arise from the effect of market forces on financial assets or liabilities and include market risk, credit risk, liquidity risk, and price risk.

Which of the following is not a limitation of SWOT (Strengths, Weaknesses, Opportunity, Threats) analysis?

by
A. Organizational strengths may not lead to competitive advantage
B. SWOT gives a one-shot view of a moving target
C. SWOT’s focus on the external environment is too broad and integrative
D. SWOT overemphasizes a single dimension of strategy
✅ The correct answer is option C.
SWOT’s focus on the external environment is too broad and integrative is not a limitation of SWOT (Strengths, Weaknesses, Opportunity, Threats) analysis.

Ask quote is for

by
A. seller
B. buyer
C. hedger
D. speculator
✅ The correct answer is option A.
Ask quote is for seller. The ask price represents the minimum price that a seller is willing to take for that same security. A trade or transaction occurs after the buyer and seller agree on a price for the security which is no higher than the bid and no lower than the ask.

Authority is the right to comment – defined by

by
A. Barnard
B. Fayol
C. Strong
D. Louis Allen
✅ The correct answer is option C.
Authority is the right to comment – defined by Strong. Authority is the right to exercise power, which can be formalized by a state and exercised by way of judges, appointed executives of government, or the ecclesiastical or priestly appointed representatives of a God or other deities.

Communication following strict lines of authority and reporting relationships is known as

by
A. open door policy
B. chain of command
C. effective communication
D. the grapevine
✅ The correct answer is option B.
Communication following strict lines of authority and reporting relationships is known as chain of command. Chain of command refers to a company’s hierarchy of reporting relationships from the bottom to the top of an organization, who must answer to whom. The chain of command not only establishes accountability, it lays out a company’s lines of authority and decision-making power.