Management MCQs

During a service recovery effort, the employee was very empathetic to the customer’s plight and agreed to replace the defective product. However, it took three months for the replacement product to show up which was much later than the customer had anticipated. As a result, the recovery effort violated the customer’s ___________ justice need.

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A. social
B. procedural
C. interactional
D. distributive
✅ The correct answer is option B.
During a service recovery effort, the employee was very empathetic to the customer’s plight and agreed to replace the defective product. However, it took three months for the replacement product to show up which was much later than the customer had anticipated. As a result, the recovery effort violated the customer’s procedural justice need.

Increasing interest rates.

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A. discourage corporate investments
B. discourage individuals from saving
C. encourage corporate expansion
D. encourage corporate borrowing
✅ The correct answer is option A.
Increasing interest rates discourage corporate investments. Higher interest rates tend to moderate economic growth. They increase the cost of borrowing, reduce disposable income and therefore limit the growth in consumer spending. Higher interest rates tend to reduce the rate of economic growth and inflationary pressures.

A leader motivates his followers to work hard by offering them rewards is _________.

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A. positive style
B. negative style
C. autocratic style
D. democratic style
✅ The correct answer is option C.
A leader motivates his followers to work hard by offering them rewards is autocratic style. Autocratic leadership, also known as authoritarian leadership, is a leadership style characterized by individual control over all decisions and little input from group members. Autocratic leaders typically make choices based on their ideas and judgments and rarely accept advice from followers.

When we read aloud our concentration is divided between ________ and _________.

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A. Listening, Hearing
B. Hearing, Reading
C. Reading, Speaking
D. Speaking, Listening
✅ The correct answer is option C.
When we read aloud our concentration is divided between reading and speaking that’s why usually people say not to read you would not understand it , you would just mug up it.

The traditional view of marketing is that the firm makes something and then ________ it.

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A. Markets
B. Sells
C. Distributes
D. Prices
✅ The correct answer is option B.
The traditional view of marketing is that the firm makes something and then Sells it. The traditional concept of marketing corresponds to the general notion of marketing, which means selling goods and services after they have been produced.

The extent to which an employment selection test provides consistent results is known as:

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A. Reliability
B. Dependability
C. Consistency
D. Trustworthiness
✅ The correct answer is option A.
The extent to which an employment selection test provides consistent results is known as Reliability. Reliability means that the selection methods, tests and ensuing results are consistent and do not vary with time, place or different subjects”. Or as Cowling puts it: “Reliability is a measure of the consistency with which a predictor continues to predict performance with the same degree of success”.

If budgeted price of input is $70, actual quantity of input is 250 units and allowed budgeted quantity of input is 90 units, then efficiency variance will be

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A. $23,800
B. $11,200
C. $12,200
D. $13,200
✅ The correct answer is option B.
Efficiency variance = (Actual quantity of input – Budgeted quantity of input) × Budgeted price of input
= (250 – 90) units × $70 = $11,200.