Business Communication MCQs

✅ The correct answer is option A.
Text Parts are 3 basic parts of a formal report. The text of the report is its core and contains an introduction, discussion and recommendations, and conclusion.

✅ The correct answer is option D.
The whole concept of achieving success begins with how you behave, think and work.

✅ The correct answer is option A.
Noise may be described as any factor that disturbs, confuses, or otherwise interferes with the transmission of the communication message.

✅ The correct answer is option D.
Improvement of listening skills is considered a method to help overcome personal barriers to effective communication. There are five key barriers that can occur within a company: language, cultural diversity, gender differences, status differences and physical separation. These barriers to communication are specific items that can distort or prevent communication within an organization.

✅ The correct answer is option B.
Human communication is essentially imperfect. Human communication is both social and cognitive because it is a process by which individuals exchange information and influence one another through a common system of symbols and signs.

✅ The correct answer is option D.
The foremost barrier to oral communication is poor listening. Poor listening skills can result from: Lack of involvement with the other person or the topic at hand: you just don’t care enough to listen. Distractions in the environment such as excessive noise or activity. Disagreement with the speaker, resulting in mentally “shutting off” the other person.

✅ The correct answer is option B.
An analytical report is a type of a business report that uses qualitative and quantitative company data to analyze as well as evaluate a business strategy or process, while empowering employees to make data-driven decisions based on evidence and analytics.

✅ The correct answer is option D.
Report to a customer from an employer is Official communication. Formal communication is any communication that is offered in the official capacity of the professionals involved.

✅ The correct answer is option C.
Studying all night for an exam will NOT allow you to accomplish that. Effective time management creates, divides and allocates time. It involves predicting your future commitments and setting aside enough time to meet them.

✅ The correct answer is option B.
Communication following strict lines of authority and reporting relationships is known as chain of command. Chain of command refers to a company’s hierarchy of reporting relationships from the bottom to the top of an organization, who must answer to whom. The chain of command not only establishes accountability, it lays out a company’s lines of authority and decision-making power.