Business Communication MCQs

✅ The correct answer is option B.
The trump card during negotiation should be brought out at the crucial moment.

✅ The correct answer is option A.
Enunciation is pronouncing words clearly and correctly so that each sound can be heard. Enunciation is saying words clearly and concisely. It is the act of properly saying each group of letters to make the correct sounds.

✅ The correct answer is option A.
Objective and detached writing style is usually used in reports. It’s important to differentiate objective writing from subjective writing, which is writing that you cannot evaluate, calculate, or verify.

✅ The correct answer is option A.
When a person receives a message, it is their responsibility to provide feedback to the sender. Feedback is the receiver’s basic response to the interpreted message. It is a response from the receiver that informs the sender how the communication is being received in general.

✅ The correct answer is option B.
The handshake that conveys confidence is Firm. A classic good handshake is one with full palm to palm contact. In business, the handshake is often the only appropriate expression of touch so it’s critical to have a good one, Price adds.

✅ The correct answer is option D.
Character is not one of the 7 Cs of communication. The 7 C’s of Communication is a checklist that helps to improve the professional communication skills and increases the chance that the message will be understood in exactly the same way as it was intended.

✅ The correct answer is option B.
Complaint letter should be called claim letter. A claim letter is a persuasive letter sent by a customer to a business or agency to identify a problem with a product or service and can also be referred to as a letter of complaint.

✅ The correct answer is option A.
Goals help us to communicate. Communication is also a tool that helps us achieve certain goals. Therefore, it is important to allow ideas and information to flow clearly and quickly among team members. But the process of transmitting those ideas in the way they don’t lose value defines communication as goal-oriented.

✅ The correct answer is option A.
Lack of openness in communication reduces employee satisfaction. Openness in interpersonal communication is a person’s willingness to self-disclose to reveal information about himself or herself as appropriate. Openness also includes a willingness to listen openly and to react honestly to the messages of others.

✅ The correct answer is option B.
In business, the purpose of writing is mainly to both inform and persuade. The most popular are to inform, to entertain, to explain, or to persuade. However, there are many more including to express feelings, explore an idea, evaluate, mediate, problem solve, or argue for or against an idea. Writers often combine purposes in a single piece of writing.