Business Communication MCQs

✅ The correct answer is option A.
The main body of the presentation should be broken into short and clear units. The body is the part of the presentation between your introduction and your conclusion. It’s the longest part of the presentation, and its purpose is to get your key points across.

✅ The correct answer is option D.
Thinking and acting is not the type of communication channel. A communication channel is a type of media that is used to transfer a message from one person to another. In business specifically, communication channels are the way information flows in the organization within, and with other companies.

✅ The correct answer is option D.
All of the following might be involved in nonverbal communication except phone messages. Nonverbal communication is the process of sending and receiving messages without using words, either spoken or written.

✅ The correct answer is option C.
The back bone of any organization is employee. Employees are the backbone of any organization, and as you might expect, studies show that happy employees are more motivated, productive and committed and as you might expect, studies show that happy employees are more motivated, productive and committed.

✅ The correct answer is option A.
Adjustment letter is the reply to complaint. An adjustment letter is a response to a written complaint. The objective is to inform the reader that their complaint has been received. It is also a legal document recording what decisions were made and what actions have or will be taken.

✅ The correct answer is option B.
Sales letters start with an attention-getting device. To get through, your sales letter needs to be good, different, professional and relevant. Use the five-second rule when designing direct sales letters opening statements and headlines.

✅ The correct answer is option A.
Raised eyebrows and shrugs are examples of body language. Body language is a type of nonverbal communication that relies on body movements (such as gestures, posture, and facial expressions) to convey messages.

✅ The correct answer is option C.
Exchange of ideas between two or more persons is communication. Communication is the exchange and flow of information, fact, opinion or ideas from one person to another. It involves a sender transmitting the message or feeling to a receiver.

✅ The correct answer is option A.
MIS normally found in a manufacturing organization will not be suitable in the service sector. MIS is short for management information system or management information services.

✅ The correct answer is option B.
DSS expressly designed for the support of individual and collective decision making. A decision support system (DSS) is a computerized program used to support determinations, judgments, and courses of action in an organization or a business. A DSS sifts through and analyzes massive amounts of data, compiling comprehensive information that can be used to solve problems and in decision-making.