In writing a complaint the following points should be kept in mind. Which of the following statement is True(T) or False(F) are given below. 1. Always be sarcastic angry or threatening 2. Write a long complaint letter 3. Send original documents

A. TTT
B. FFF
C. FTF
D. TFT
✅ The correct answer is option B.
1. Always be polite

2. Write a short complaint letter

3. Send copy of documents

301. Marketing is both an “art” and a “science” there is constant tension between the formulated side of marketing and the ________ side.

A. Creative
B. Selling
C. Management
D. behavior
✅ The correct answer is option A.
Marketing is both an “art” and a “science” there is constant tension between the formulated side of marketing and the Creative side. Marketing is a science because marketing is about understanding and influencing behaviors. Psychology, the science of behaviors, studies how people react to certain stimuli in predictable ways. This is similar to Newton’s’ third law – cause and effect. For every marketing action there is a reaction. The science is in anticipating the reactions to your actions. Marketing is an art because marketing is about appreciating the nuances of human behaviors. Beauty is in the eye of the beholder. Beauty is art.

23. According to Follet, conflict may be removed through three ways

A. domination, compromise and integration
B. control, compromise and integration
C. direction, domination and integration
D. direction, domination and integration
✅ The correct answer is option A.
According to Follet, conflict may be removed through three ways are domination, compromise and integration. Dominance means victory of one side over the other. This works in the short term, but is unproductive in the long run (to make her point Follett presciently alludes to the results of “The War” (WWI). Compromise means each party having to give up something for the sake of a meaningful reduction of friction. Far form ideal, compromise often leaves parties unsatisfied – having given up something of value. Finally, integration, the option championed by Follett, means creatively incorporating the parties’ fundamental desires/interests into the solution.

With consolidation of currencies, created liquidity allows Eurobond

A. price and supply to decrease
B. price and supply to increase
C. demand and size to decrease
D. demand and size to increase
✅ The correct answer is option D.
With consolidation of currencies, created liquidity allows Eurobond demand and size to increase. A Eurobond is denominated in a currency other than the home currency of the country or market in which it is issued. These bonds are frequently grouped together by the currency in which they are denominated, such as eurodollar or Euroyen bonds.

27. If one were to think of HR as a business, which of the following “product lines” involves developing effective HR systems that help the Organisation meet its goals for attracting, keeping and developing people with the skills it needs?

A. Administrative services
B. Business partner services
C. Strategic partner
D. Product quality audit
✅ The correct answer is option B.
HR business partners are HR professionals who work closely with an organisation’s senior leaders in order to develop an HR strategy that closely supports the overall aims of the organisation. The process of alignment is known as HR business partnering and may involve the HR business partner sitting on the board of directors or working closely with the board of directors and C-suite.

26. High job satisfaction is the outcome of which of the following core dimensions described by the Job Characteristics Model?

A. Task identity
B. Task significance
C. Feedback
D. Autonomy
✅ The correct answer is option A.
The Job Characteristics Model (also know as Jobs Characteristic Theory) enables you to improve employee performance and job satisfaction by means of adjusting the job itself. The model states that if you do this successfully you can create the conditions for an employee to thrive in their role. By thrive, we mean that the employee will be motivated, perform to a high level, and be satisfied by their role. High job satisfaction is the outcome of task identity core dimensions described by the Job Characteristics Model. Jobs having embedded features of feedback and autonomy can cause high job satisfaction among employees.

284. Which of the following competencies relates to functionality?

A. Providing excellent quality which is recognized by customers
B. Developing and introducing new processes for cost savings and speedier decision-making
C. Manage ‘green’ issues to avoid crises or create competitive advantage
D. Avoid business failures by becoming and staying crisis averse
✅ The correct answer is option B.
Developing and introducing new processes for cost savings and speedier decision-making competencies relates to functionality. Strategic management include a set of decisions and actions resulting in the formulation and implementation of strategies designed to achieve the ultimate objectives of an organisation. The strategic management encompasses tasks pertaining strategic planning, implementation planning and monitoring.