A. $10,000
B. $12,000
C. $16,000
D. $14,000
✅ The correct answer is option C.
Management MCQs
What does SPACE stand for?
A. Sales, Position, and ACtion Evaluation
B. Strategic Profit And Credit Evaluation
C. Sales, Profit, ACtion and Evaluation
D. Strategic Position and ACtion Evaluation
✅ The correct answer is option D.
SPACE stand for Strategic Position and Action Evaluation. It is “an approach to hammer out an appropriate strategic posture for a firm and its individual business.”
SPACE stand for Strategic Position and Action Evaluation. It is “an approach to hammer out an appropriate strategic posture for a firm and its individual business.”
An ability of an organization, to offer its services or products that must be perceived by customers as unique and superior, in comparison to its competitors is called
A. inelastic demand
B. product differentiation
C. cost leadership
D. elastic demand
✅ The correct answer is option B.
An ability of an organization, to offer its services or products that must be perceived by customers as unique and superior, in comparison to its competitors is called product differentiation. Product differentiation (or just differentiation) is a marketing process of differentiating an offering (product or service) from others in the market, to make it more appealing to the target audience.
An ability of an organization, to offer its services or products that must be perceived by customers as unique and superior, in comparison to its competitors is called product differentiation. Product differentiation (or just differentiation) is a marketing process of differentiating an offering (product or service) from others in the market, to make it more appealing to the target audience.
Financial instrument which is used to raise funds for working capital is considered as
A. commercial paper
B. commercial notes
C. notes payable
D. notes receivable
✅ The correct answer is option A.
Financial instrument which is used to raise funds for working capital is considered as commercial paper. Commercial paper is an unsecured, short-term debt instrument issued by a corporation, typically for the financing of accounts payable and inventories and meeting short-term liabilities.
Financial instrument which is used to raise funds for working capital is considered as commercial paper. Commercial paper is an unsecured, short-term debt instrument issued by a corporation, typically for the financing of accounts payable and inventories and meeting short-term liabilities.
SSTS refers to __________.
A. Service Standards Testing
B. Self- Service Technologies
C. Standard Service Technologies
D. Self Service Treatments
✅ The correct answer is option B.
SSTS refers to Self- Service Technologies. Self-Service Technologies (SSTs) are technological interfaces allowing customers to produce services independent of involvement of direct service employee.
SSTS refers to Self- Service Technologies. Self-Service Technologies (SSTs) are technological interfaces allowing customers to produce services independent of involvement of direct service employee.
What is the sequence of steps for the service recovery process?
A. Anticipating customer needs, acknowledging their feelings, Apologising and Owning the responsibility, Offering alternatives, making amends
B. Acknowledging their feelings, Apologising and Owning the responsibility , making amends, anticipating customer needs, offering alternatives
C. Acknowledging their feelings, Apologising and owning the responsibility, offering alternatives, making amends, anticipating customer needs
D. Acknowledging their feelings, offering alternatives, Apologising and owning the responsibility, making amends, anticipating customer needs
✅ The correct answer is option C.
Acknowledging their feelings, Apologising and owning the responsibility, offering alternatives, making amends, anticipating customer needs is the sequence of steps for the service recovery process.
Acknowledging their feelings, Apologising and owning the responsibility, offering alternatives, making amends, anticipating customer needs is the sequence of steps for the service recovery process.
Strategic stretch involves:
A. The fit between the organisation and its environment
B. Creating new opportunities by stretching and exploiting capabilities in new ways
C. The skills of the senior management
D. Utilising all the resources of an organisation to their full capacity
✅ The correct answer is option B.
Strategic stretch involves creating new opportunities by stretching and exploiting capabilities in new ways. Strategic Stretch refers to the planning period adopted by an organisation or company while Straregic Intent refers to the sratement of desired organisational leadership that an organisation intends or wishes to achieve in future.
Strategic stretch involves creating new opportunities by stretching and exploiting capabilities in new ways. Strategic Stretch refers to the planning period adopted by an organisation or company while Straregic Intent refers to the sratement of desired organisational leadership that an organisation intends or wishes to achieve in future.
A decision support system, which provides support for decision making by a group of persons is __________.
A. DSSB
B. The firm’s existing MIS
C. GDSS
D. Hardware components
✅ The correct answer is option C.
A decision support system, which provides support for decision making by a group of persons is GDSS. A Group Decision Support System, or GDSS, consists of interactive software that allows for making decisions by a group of participants. The goal of a GDSS is to improve the productivity of a group to come to a decision.
A decision support system, which provides support for decision making by a group of persons is GDSS. A Group Decision Support System, or GDSS, consists of interactive software that allows for making decisions by a group of participants. The goal of a GDSS is to improve the productivity of a group to come to a decision.
The back bone of any organization is
A. information
B. management
C. employee
D. capital
✅ The correct answer is option C.
The back bone of any organization is employee. Employees are the backbone of any organization, and as you might expect, studies show that happy employees are more motivated, productive and committed and as you might expect, studies show that happy employees are more motivated, productive and committed.
The back bone of any organization is employee. Employees are the backbone of any organization, and as you might expect, studies show that happy employees are more motivated, productive and committed and as you might expect, studies show that happy employees are more motivated, productive and committed.
_____________ letter is the reply to complaint.
A. Adjustment
B. An inquiry
C. Collection
D. Sales
✅ The correct answer is option A.
Adjustment letter is the reply to complaint. An adjustment letter is a response to a written complaint. The objective is to inform the reader that their complaint has been received. It is also a legal document recording what decisions were made and what actions have or will be taken.
Adjustment letter is the reply to complaint. An adjustment letter is a response to a written complaint. The objective is to inform the reader that their complaint has been received. It is also a legal document recording what decisions were made and what actions have or will be taken.