Management MCQs

1. A __________ & __________ Listening is the best answer to satisfy even the most short tempered customer. 2. We should always __________ the customer for calling & complaining.

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A. Passive, impatient, slap
B. Patient, active, thank
C. Impatient, passive, thank
D. Passive, active, thank
✅ The correct answer is option B.
1. A Patient & active Listening is the best answer to satisfy even the most short tempered customer.

2. We should always thank the customer for calling & complaining.

One of the key tasks of marketers is ____________ and to create consumer perceptions that the product is worth purchasing.

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A. To make products easily visible and available
B. To promote sales of products
C. To differentiate their products from those of competitors
D. To do marketing surveys
✅ The correct answer is option C.
One of the key tasks of marketers is to differentiate their products from those of competitors and to create consumer perceptions that the product is worth purchasing.

Master budget, which is based on planned output level at start of budget period is considered as

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A. static budget
B. varied budget
C. marketing budget
D. methodological budget
✅ The correct answer is option A.
Master budget, which is based on planned output level at start of budget period is considered as static budget. A static budget is a budget in which the amounts will not change even with significant changes in volume. In contrast to a static budget, a company’s sales department might have a flexible budget. In the flexible budget, the sales commissions expense budget would be stated as a percentage of sales.

__________ refers to the information a consumer has stored in their memory about a product or service.

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A. Cognitive dissonance
B. Product knowledge
C. Product research
D. Marketing research
✅ The correct answer is option B.
Product knowledge refers to the information a consumer has stored in their memory about a product or service. Product knowledge is an essential sales skill. Understanding your products’ features allows you to present their benefits accurately and persuasively. Customers respond to enthusiastic sales staff who are passionate about their products and eager to share the benefits with them.

Type of outcomes that can be measured in numerical terms are classified as

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A. qualitative factors
B. quantitative factors
C. expected factors
D. recorded factors
✅ The correct answer is option B.
Type of outcomes that can be measured in numerical terms are classified as quantitative factors. Quantitative factors are outcomes from certain actions that are measurable in numbers or numeric terms. In other words, managers can quantify the effects of a decision. This could include measuring costs, revenues, or even non-financial data for outcomes to a decision.

Foreign bonds issued in Japan financial institutions are classified as

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A. bull dog bonds
B. bull cat bonds
C. Yankee bonds
D. samurai bonds
✅ The correct answer is option D.
Foreign bonds issued in Japan financial institutions are classified as samurai bonds. A samurai bond is a yen-denominated bond issued in Tokyo by a non-Japanese company and subject to Japanese regulations.

Which of the following department is responsible for handling safety & health issues of employees?

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A. HR department
B. Procurement department
C. Finance department
D. Marketing department
✅ The correct answer is option A.
HR department department is responsible for handling safety & health issues of employees. Human resources professionals play an important role in ensuring employee health and safety, as they know the workplace, the employees and their job demands. While human resources professionals are not expected to know the technical aspects of workplace health and safety, they should know when and how to use existing resources to respond to employee concerns.