A. Customer motivation
B. Customer service
C. Customer satisfaction
D. Customer performance
✅ The correct answer is option C.
Perception of Performance- Expectation gives us Customer satisfaction. Customer satisfaction indicates the fulfillment that customers derive from doing business with a firm. In other words, it’s how happy the customers are with their transaction and overall experience with the company.
Perception of Performance- Expectation gives us Customer satisfaction. Customer satisfaction indicates the fulfillment that customers derive from doing business with a firm. In other words, it’s how happy the customers are with their transaction and overall experience with the company.