352. A concept which explains a received money in present time, is more valuable than money received in future is called

by
A. lead value of money
B. storage value of money
C. time value of money
D. cash value of money
✅ The correct answer is option C.
A concept which explains a received money in present time, is more valuable than money received in future is called time value of money. The time value of money (TVM) is the concept that money available at the present time is worth more than the identical sum in the future due to its potential earning capacity.

348. In an innovation process, operation process and post sales services are all sub processes of a perspective named

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A. internal business process perspective
B. external business process perspective
C. leadership perspective
D. reengineering perspective
✅ The correct answer is option A.
In an innovation process, operation process and post sales services are all sub processes of a perspective named internal business process perspective. This perspective explains how the company is going to satisfy customer needs and meet financial goals.

342. Research into diversification and acquisition can be divided into 4 schools. Which of the following is not one of the schools?

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A. Environmental
B. Financial
C. Accounting
D. Economic
✅ The correct answer is option A.
Research into diversification and acquisition can be divided into 4 schools. Environmental is not one of the schools. Diversification acquisition is a corporate action whereby a company takes a controlling interest in another company to expand its product and service offerings.

28. According to Maslow, the satisfied needs

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A. motivate the workers
B. do not motivate the workers
C. highly motivate the workers
D. satisfy the workers
✅ The correct answer is option B.
According to Maslow, the satisfied needs do not motivate the workers. Higher needs such as social needs and esteem are not felt until one has met the needs basic to one’s bodily functioning.

Communication following strict lines of authority and reporting relationships is known as

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A. open door policy
B. chain of command
C. effective communication
D. the grapevine
✅ The correct answer is option B.
Communication following strict lines of authority and reporting relationships is known as chain of command. Chain of command refers to a company’s hierarchy of reporting relationships from the bottom to the top of an organization, who must answer to whom. The chain of command not only establishes accountability, it lays out a company’s lines of authority and decision-making power.

333. Which of the following is not a limitation of SWOT (Strengths, Weaknesses, Opportunity, Threats) analysis?

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A. Organizational strengths may not lead to competitive advantage
B. SWOT gives a one-shot view of a moving target
C. SWOT’s focus on the external environment is too broad and integrative
D. SWOT overemphasizes a single dimension of strategy
✅ The correct answer is option C.
SWOT’s focus on the external environment is too broad and integrative is not a limitation of SWOT (Strengths, Weaknesses, Opportunity, Threats) analysis.

1. The best first line of defense when you meet a difficult customer is _________ bring sympathetic to him. 2. Tack ling a customer who is not satisfied with the treatment he has received needs __________ hearing.

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A. Anger, Impatient
B. Listening, Patient
C. Reading, Doctor
D. Patient, Listening
✅ The correct answer is option B.
1. The best first line of defense when you meet a difficult customer is Listening bring sympathetic to him.

2. Tack ling a customer who is not satisfied with the treatment he has received needs Patient hearing.