430. Which of the following is not one the five dimensions that is measured by the SERVQUAL SCALE?

by
A. tangibles
B. employee satisfaction
C. responsiveness
D. assurance
✅ The correct answer is option B.
Employee satisfaction is not one the five dimensions that is measured by the SERVQUAL SCALE. Employee satisfaction or job satisfaction is, quite simply, how content or satisfied employees are with their jobs. Employee satisfaction is typically measured using an employee satisfaction survey.

37. _______Plans are made to achieve the overall organizational goals

by
A. tactical plans
B. strategic plans
C. operational plans
D. single use plans
✅ The correct answer is option B.
Strategic Plans are made to achieve the overall organizational goals. The purpose of strategic planning is to set your overall goals for your business and to develop a plan to achieve them. It involves stepping back from your day-to-day operations and asking where your business is headed and what its priorities should be.

426. ____ is the people who develop and operate the information systems.

by
A. IS specialists
B. IS Analyst
C. IS experts
D. IS data entry
✅ The correct answer is option A.
IS specialists is the people who develop and operate the information systems. Specialists typically focus on a specific computer network, database, or systems administration function.

423. The transition matrix elements remain positive from one point to the next. This property is known as:

by
A. Steady-state property
B. Equilibrium property
C. Regular property
D. All of the above
✅ The correct answer is option C.
The transition matrix elements remain positive from one point to the next. This property is known as Regular property. A transition matrix (stochastic matrix) is said to be regular if some power of T has all positive entries.

420. A ________ when it is aroused to a sufficient level of intensity.

by
A. Need becomes a motive
B. Motive becomes a need
C. Desire becomes a reality
D. Unfulfilled demand becomes a crisis
✅ The correct answer is option A.
A Need becomes a motive when it is aroused to a sufficient level of intensity. A need is a consumer’s desire for a product’s or service’s specific benefit, whether that be functional or emotional.

417. Product costing technique in which markup component is added into cost base, to set a target price is known as

by
A. market based approach
B. cost incurrence pricing
C. cost plus pricing
D. locked-in cost pricing
✅ The correct answer is option C.
Product costing technique in which markup component is added into cost base, to set a target price is known as cost plus pricing. Product costing methods are used to assign a cost to a manufactured product.

33. Recruitment policy usually highlights need for establishing

by
A. Job specification
B. Job analysis
C. Job description
D. None of the above
✅ The correct answer is option A.
Recruitment policy usually highlights need for establishing job specification. A job specification defines the knowledge, skills and abilities that are required to perform a job in an organization.

411. System in an organization that articulates purpose, mission and core values of a company is classified as

by
A. interactive control system
B. belief system
C. boundary system
D. diagnostic control system
✅ The correct answer is option B.
System in an organization that articulates purpose, mission and core values of a company is classified as belief system. Belief systems are there to communicate the vision, mission and values of the business. Belief systems can be very powerful in directing people and giving them purpose.

Agreement which incurs transaction between two parties and promise held that second party will sell security at specific maturity is classified as

by
A. repurchasing commercial notes
B. repurchase bills
C. purchase agreement
D. reverse repurchase agreement
✅ The correct answer is option D.
Agreement which incurs transaction between two parties and promise held that second party will sell security at specific maturity is classified as reverse repurchase agreement. A reverse repurchase agreement, or “reverse repo”, is the purchase of securities with the agreement to sell them at a higher price at a specific future date.

405. Which technique is used in finding a solution for optimizing a given objective, such as profit maximization or cost minimization under certain constraints?

by
A. Quailing Theory
B. Waiting Line
C. Both A and B
D. Linear Programming
✅ The correct answer is option D.
Linear programming is a mathematical technique for solving constrained maximization and minimization problems when there are many constraints and the objective function to be optimized, as well as the constraints faced, are linear (i.e., can be represented by straight lines).