1059. Although firm infrastructure is quite frequently viewed only as overhead expense, it can become a source of competitive advantage. Examples include all of the following except:

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A. negotiating and maintaining ongoing relations with regulatory bodies
B. marketing expertise increasing a firm’s revenues and enabling it to enter new markets
C. effective information systems contributing significantly to a firm’s overall cost leadership strategy
D. top management providing a key role in collaborating with important customers
✅ The correct answer is option B.
Although firm infrastructure is quite frequently viewed only as overhead expense, it can become a source of competitive advantage. Examples include all of the following except marketing expertise increasing a firm’s revenues and enabling it to enter new markets. Firm infrastructure refers to an organization’s structure and its management, planning, accounting, finance and quality-control mechanisms.

1056. An example of customer perspective in balanced scorecard is

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A. employee turnover rates
B. operating capabilities and number of patents
C. operating income and revenue growth
D. customer satisfaction and market share
✅ The correct answer is option D.
An example of customer perspective in balanced scorecard is customer satisfaction and market share. A balanced scorecard is a strategic management performance metric used to identify and improve various internal business functions and their resulting external outcomes.

1053. In punched card system, holes are punched by device are called ______.

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A. Hole
B. Key stroke
C. Key punch
D. Scanning
✅ The correct answer is option C.
In punched card system, holes are punched by device are called Key punch. Punch cards also known as Hollerith cards and IBM cards are paper cards containing several punched or perforated holes that were punched by hand or machine to represent data. These cards allowed companies to store and access information by entering the card into the computer.

1050. TPS stands for_____

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A. Transaction Processing System
B. Transaction Process System
C. Transaction Product System
D. Transaction Profit System
✅ The correct answer is option A.
TPS stands for Transaction Processing System. A Transaction Processing System is a set of information which processes the data transaction in database system that monitors transaction programs.

Communication without words is called

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A. Non- verbal communication
B. Verbal
C. Oral communication
D. Written communication
✅ The correct answer is option A.
Communication without words is called Non- verbal communication. When messages or information is exchanged or communicated without using any spoken or written word is known as nonverbal communication. Non-verbal communication (NVC) is usually understood as the process of communication through sending and receiving wordless messages.

76. Letters, circulars, memos, bulletin, manuals, reports are example of________.

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A. oral communication
B. written communication
C. gestural communication
D. sideward communication
✅ The correct answer is option B.
Letters, circulars, memos, bulletin, manuals, reports are example of written communication. A ‘Written Communication’ means the sending of messages, orders or instructions in writing through letters, circulars, manuals, reports, telegrams, office memos, bulletins, etc. It is a formal method of communication and is less flexible.

1041. The vision and mission statement can often be found

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A. in the SEC report
B. in annual reports
C. on customer receipts
D. on supplier invoices
✅ The correct answer is option B.
The vision and mission statement can often be found in annual reports. A Mission Statement defines the company’s business, its objectives and its approach to reach those objectives. A Vision Statement describes the desired future position of the company. Elements of Mission and Vision Statements are often combined to provide a statement of the company’s purposes, goals and values.

75. The employees train themselves and they are self-motivated under

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A. free-rein style
B. negative style
C. autocratic style
D. democratic style
✅ The correct answer is option A.
The employees train themselves and they are self-motivated under free-rein style. Free-rein leadership, also called Laissez-Faire, is a type of leadership style in which leaders are hands-off and allow group members to make the decisions. Mangers set objectives and employees are free to do whatever is appropriate to accomplish those objectives.