Management MCQs

When are holding company structures are most useful?

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A. For organizations in stable environments
B. Where appropriate business unit splits exist
C. For companies pursuing restructuring strategies
D. For large, multinational companies
✅ The correct answer is option C.
Holding company structures are most useful for For companies pursuing restructuring strategies. An organizational restructuring strategy involves redesigning operations and management reporting structures to address and correct the operational issues that led to a company’s distressed position.

Which of the following is considered a method to help overcome personal barriers to effective communication?

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A. Impulsive behavior
B. Poor administrative practices
C. Engaging in excessive impression management
D. Improvement of listening skills
✅ The correct answer is option D.
Improvement of listening skills is considered a method to help overcome personal barriers to effective communication. There are five key barriers that can occur within a company: language, cultural diversity, gender differences, status differences and physical separation. These barriers to communication are specific items that can distort or prevent communication within an organization.

Which of following is an example of internal business perspective in balanced scorecard?

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A. employee turnover rates
B. operating capabilities and number of patents
C. operating income and revenue growth
D. customer satisfaction and market share
✅ The correct answer is option B.
Operating capabilities and number of patents is an example of internal business perspective in balanced scorecard. A balanced scorecard is a strategic management performance metric used to identify and improve various internal business functions and their resulting external outcomes. Balanced scorecards are used to measure and provide feedback to organizations.

Which of the following statements pertaining to the SERVQUAL scale is correct?

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A. SERVQUAL compares perceptions to what customers would normally expect
B. SERVQUAL is a 22-item scale
C. SERVQUAL consists of four service quality dimensions
D. SERVQUAL compares perceptions to what a customer should expect from a firm the delivers high-quality services
✅ The correct answer is option D.
SERVQUAL compares perceptions to what a customer should expect from a firm the delivers high-quality services. Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ=P-E.

_______ markets include a wide variety of profit and non-profit organizations, such as hospitals, government agencies, and schools, which provide goods and services for the benefit of society.

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A. Consumer
B. Business-to-business (Industrial)
C. Reseller
D. Institutional
✅ The correct answer is option D.
Institutional markets include a wide variety of profit and non-profit organizations, such as hospitals, government agencies, and schools, which provide goods and services for the benefit of society. Institutional markets are entities such as cafeterias in state and local government buildings, schools, universities, prisons, hospitals, or similar organizations. These institutions are becoming more interested in buying local food, which provides a new marketing opportunity for a medium to large-scale farm.

Human communication is essentially

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A. perfect
B. imperfect
C. short-lived
D. emotional
✅ The correct answer is option B.
Human communication is essentially imperfect. Human communication is both social and cognitive because it is a process by which individuals exchange information and influence one another through a common system of symbols and signs.

An ________________ system has a stored knowledge base and an inference engine.

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A. Expert
B. Centers
C. Control
D. MIS
✅ The correct answer is option A.
An Expert system has a stored knowledge base and an inference engine. Expert systems were among the first truly successful forms of artificial intelligence (AI) software. An expert system is divided into two subsystems: the inference engine and the knowledge base. The knowledge base represents facts and rules. The inference engine applies the rules to the known facts to deduce new facts.

______ type of feasibility deals with the costs of both development and operations of the system.

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A. Economic
B. Motivational
C. Technical
D. Schedule
✅ The correct answer is option A.
Economic type of feasibility deals with the costs of both development and operations of the system. Economic feasibility refers to the feasibility of the considered project to produce economic benefits. A benefit-cost analysis is needed. Furthermore the economic feasibility of a project can also be evaluated by a breakeven analysis.