Communication skills MCQs

1. A __________ & __________ Listening is the best answer to satisfy even the most short tempered customer. 2. We should always __________ the customer for calling & complaining.

by
A. Passive, impatient, slap
B. Patient, active, thank
C. Impatient, passive, thank
D. Passive, active, thank
✅ The correct answer is option B.
1. A Patient & active Listening is the best answer to satisfy even the most short tempered customer.

2. We should always thank the customer for calling & complaining.

Which of the following statement is True(T) or False(F) are given below. 1. When you invite any guest to a function you have to clearly write the time and Venue 2. It is bad business etiquette to write any acceptance or declination of an invitation.

by
A. TF
B. FT
C. FF
D. TT
✅ The correct answer is option A.
1. When you invite any guest to a function you have to clearly write the time and Venue

2. It is good business etiquette to write any acceptance or declination of an invitation.