Communication skills MCQs

✅ The correct answer is option D.
1. Signature is placed below the complimentary close

2. Salutation is written after the address

✅ The correct answer is option D.
An effective strategy for note – taking includes an efficient and systematic approach.

✅ The correct answer is option C.
Usually the business letter is drafted in Blocked or Semi-blocked.

✅ The correct answer is option A.
In making notes clarity and organization are of outmost importance.

✅ The correct answer is option C.
1. Right environment is important because it will help the listener focus on what he is listening and avoid Distractions.

2. When you are too emotionally involved in listening you tend to hear what you want to hear & not what is actually said.

✅ The correct answer is option C.
1. Be prepared have a pen, notepad

2. Do answer the phone quickly

3. Do give the call your full attention.

✅ The correct answer is option C.
Difference in values and perceptions which may effect the interpretation of the message by the receiver is called Cultural barrier,
A tendency to judge, evahiate, approve or disapprove the views is called channel barrier.

✅ The correct answer is option B.
If the tone of the voice and body language are negative the communication will not pass. Semantic barriers mean that different words may have different meaning in different cultures. Correct choice of channel is not the main barriers to communication.

✅ The correct answer is option C.
Use of a foreign language is a linguistic or Cultural barriers,
2. Multiple meaning of words can create semantic barriers,
3. Lack of coordination between department causes organizational barriers

✅ The correct answer is option D.
A circular or notice may be issued by only Officer designated for the purpose. Circulars are announcements that are distributed to small or selective groups of people within the organization, and notices are meant for a larger group of people.