Management Archives

151. _____________ is defined as the difference between the benefits a customer sees from a market offering and the costs of obtaining those benefits.

A. Customer value

B. Satisfaction scale

C. Profit margin

D. Competitive benefit

✅ The correct answer is option A.
Customer value is defined as the difference between the benefits a customer sees from a market offering and the costs of obtaining those benefits. Customer Value is the level of satisfaction of your customer towards your business.

152. Selling price is added in to repurchase agreement paid interest to calculate

A. direct price of security

B. repurchase price of securities

C. purchase price of security

D. transaction price of security

✅ The correct answer is option B.
Selling price is added in to repurchase agreement paid interest to calculate repurchase price of securities. Repurchase price is the price at which the fund buys back units from the investor.

153. Markets in which funds are transferred from those who have excess funds available to those who have a shortage of available funds are called.

A. commodity markets

B. fund-available markets

C. derivative exchange markets

D. financial markets

✅ The correct answer is option D.
Markets in which funds are transferred from those who have excess funds available to those who have a shortage of available funds are called financial markets. A financial market is a broad term describing any marketplace where trading of securities including equities, bonds, currencies, and derivatives occur.

154. Product choice is greatly affected by economic circumstances. All of the following would be among those circumstances EXCEPT ________.

A. Spendable income

B. Savings and assets

C. Debts

D. Occupation

✅ The correct answer is option D.
Product choice is greatly affected by economic circumstances. All of the following would be among those circumstances EXCEPT Occupation. Product choice is determined by an interaction between firm characteristics, product characteristics, and market conditions.

155. The leadership theory study leaders behaviour is __________.

A. Flowers theory

B. Trait theory

C. Behavioural theory

D. Managerial grid

✅ The correct answer is option C.
In Behavioral Theory, the focus is on the specific behaviors and actions of leaders rather than their traits or characteristics. The theory suggests that effective leadership is the result of many learned skills. Individuals need three primary skills to lead their followers – technical, human, and conceptual skills.

156. The statement which best describes the function of Human Resources Planning is

A. An integrated set of processes, programs and systems in an Organisation that focuses on maximizing employee contribution in order to achieve Organisational success

B. The’ process of ensuring that people required running the company are being used as effectively as possible especially in fulfilling developmental needs in order to accomplish the organisation’s goals

C. The formal process of familiarizing new employees with the Organisation, new job, work units and culture values, beliefs and accepted behavior.

D. The process of effectively and efficiently managing your assets.

✅ The correct answer is option B.
The statement which best describes the function of Human Resources Planning is the’ process of ensuring that people required running the company are being used as effectively as possible especially in fulfilling developmental needs in order to accomplish the organisation’s goals.

1. A & Listening is the best answer to satisfy even the most short tempered customer. 2. We should always __ the customer for calling & complaining.

A. Passive, impatient, slap

B. Patient, active, thank

C. Impatient, passive, thank

D. Passive, active, thank

✅ The correct answer is option B.
1. A Patient & active Listening is the best answer to satisfy even the most short tempered customer.

2. We should always thank the customer for calling & complaining.

158. One of the key tasks of marketers is ____________ and to create consumer perceptions that the product is worth purchasing.

A. To make products easily visible and available

B. To promote sales of products

C. To differentiate their products from those of competitors

D. To do marketing surveys

✅ The correct answer is option C.
One of the key tasks of marketers is to differentiate their products from those of competitors and to create consumer perceptions that the product is worth purchasing.

159. Master budget, which is based on planned output level at start of budget period is considered as

A. static budget

B. varied budget

C. marketing budget

D. methodological budget

✅ The correct answer is option A.
Master budget, which is based on planned output level at start of budget period is considered as static budget. A static budget is a budget in which the amounts will not change even with significant changes in volume. In contrast to a static budget, a company’s sales department might have a flexible budget. In the flexible budget, the sales commissions expense budget would be stated as a percentage of sales.

160. __________ refers to the information a consumer has stored in their memory about a product or service.

A. Cognitive dissonance

B. Product knowledge

C. Product research

D. Marketing research

✅ The correct answer is option B.
Product knowledge refers to the information a consumer has stored in their memory about a product or service. Product knowledge is an essential sales skill. Understanding your products’ features allows you to present their benefits accurately and persuasively. Customers respond to enthusiastic sales staff who are passionate about their products and eager to share the benefits with them.