151. _____________ is defined as the difference between the benefits a customer sees from a market offering and the costs of obtaining those benefits.

A. Customer value
B. Satisfaction scale
C. Profit margin
D. Competitive benefit
✅ The correct answer is option A.
Customer value is defined as the difference between the benefits a customer sees from a market offering and the costs of obtaining those benefits. Customer Value is the level of satisfaction of your customer towards your business.

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