A. Good news
B. Bad news
C. Mixed news
D. Ambiguous
✅ The correct answer is option A.
In claim letter the initial statement should contain good news. Letters that convey pleasant messages are referred to as “good news” letters. Letters not likely to generate any emotional reaction are referred to as routine letters. The organizational pattern of both types of letters follows a deductive pattern in which the major idea is presented first, followed by supporting details.
In claim letter the initial statement should contain good news. Letters that convey pleasant messages are referred to as “good news” letters. Letters not likely to generate any emotional reaction are referred to as routine letters. The organizational pattern of both types of letters follows a deductive pattern in which the major idea is presented first, followed by supporting details.