629. Measures that analyze performance of a company, such as residual income, economic value added and customer satisfaction are collectively called

A. interactive control systems
B. belief systems
C. boundary systems
D. diagnostic control systems
✅ The correct answer is option D.
Measures that analyze performance of a company, such as residual income, economic value added and customer satisfaction are collectively called diagnostic control systems. Diagnostic Control System is a traditional management control system used to monitor and optimize targets and outcomes: budgets, performance management and measurement, business plans, valuation standards, incentive systems and compensation systems.

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