Management Archives

1261. A dissonance-reducing buying behavior is designed to probe consumers’ hidden, subconscious motivations.

A. TRUE

B. FALSE

Answer: Option B

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✅ The correct answer is option B.
Dissonance-reducing buying behaviour occurs when the consumer is highly involved but sees little difference between brands. This is likely to be the case with the purchase of a lawn mower or a diamond ring.

1262. ______ takes place in the recovery phase of strategic conflict management

A. Conflict positioning

B. Reputation management

C. Risk communication

D. Issues tracking

✅ The correct answer is option B.
Reputation management takes place in the recovery phase of strategic conflict management. Reputation management (sometimes referred to as rep management, online reputation management or ORM) is the practice of attempting to shape public perception of a person or organization by influencing online information about that entity.

1263. Which theory concerns making sound decisions under conditions of certainity, risk and uncertainty?

A. Game Theory

B. Network Analysis

C. Decision Theory

D. None of the above

✅ The correct answer is option C.
Decision Theory concerns making sound decisions under conditions of certainity, risk and uncertainty. Decision theory is an interdisciplinary approach to arrive at the decisions that are the most advantageous given an uncertain environment. Decision theory brings together psychology, statistics, philosophy, and mathematics to analyze the decision-making process.

1264. Top firms audit service performance by collecting _________ measurements to probe customer satisfiers and dissatisfies.

A. Customer satisfier

B. Customer complaint

C. Voice of the customer

D. Psychological

✅ The correct answer is option C.
Top firms audit service performance by collecting voice of the customer measurements to probe customer satisfiers and dissatisfies. Voice of Customer (VoC) is a term widely used in market research, that describes your customer’s feedback about their experience with your products and services.

1265. GUI stands for _______

A. Graphical User Interface

B. Graphical User Interactive

C. Graphical User Integration

D. Graphical User Inference

✅ The correct answer is option A.
GUI stands for Graphical User Interface. A Graphical User Interface is a computer interface that allows users to interact with a device through graphical elements such as pictures and animations, as opposed to text-based commands.

1266. Organizational communication includes

A. interviewing potential employees

B. resolving conflicts

C. presenting and selling ideas

D. All of the above

✅ The correct answer is option D.
Organizational communication includes interviewing potential employees, resolving conflicts and presenting and selling ideas.

1267. Which of the following is accomplished initially while planning a report

A. Defining purpose

B. Identifying the sequence in which tasks should be performed

C. Preparing a work plan

D. None of the above

✅ The correct answer is option A.
Defining purpose is accomplished initially while planning a report. The planning report describes what is to be done, how and when it is to be carried out.

1268. Promissory notes issued by company for short term fund raising and are unsecured are classified as

A. unsecured notes

B. debt paper

C. term paper

D. commercial paper

✅ The correct answer is option D.
Promissory notes issued by company for short term fund raising and are unsecured are classified as commercial paper. Commercial paper is an unsecured, short-term debt instrument issued by a corporation, typically for the financing of accounts payable and inventories and meeting short-term liabilities.

1269. Communication between departments or functional units of companies is known as

A. department communication

B. upward communication

C. command communication

D. horizontal communication

✅ The correct answer is option D.
Horizontal communication is the transmission of information between people, divisions, departments or units within the same level of organizational hierarchy. You can distinguish it from vertical communication, which is the transmission of information between different levels of the organizational hierarchy.

1270. How can high potential employees be developed for future positions?

A. internal training

B. Increasing pal skill

C. Managing employee

D. Allowing them to do further studies

✅ The correct answer is option A.
High potential employees can be developed for future positions by internal training. Successful internal training identifies the exact skills and knowledge that participants need to succeed in their jobs. It also prepares employees for success in their next job. Internal training is presented in the language and terminology that participants understand and can relate to.