A. Conflict positioning
B. Reputation management
C. Risk communication
D. Issues tracking
✅ The correct answer is option B.
Reputation management takes place in the recovery phase of strategic conflict management. Reputation management (sometimes referred to as rep management, online reputation management or ORM) is the practice of attempting to shape public perception of a person or organization by influencing online information about that entity.
Reputation management takes place in the recovery phase of strategic conflict management. Reputation management (sometimes referred to as rep management, online reputation management or ORM) is the practice of attempting to shape public perception of a person or organization by influencing online information about that entity.