In this technique, personnel specialists and operating managers prepare lists of statements of very effective and very ineffective behavior for an employee.

✅ The correct answer is option A.
In Critical incident technique, personnel specialists and operating managers prepare lists of statements of very effective and very ineffective behavior for an employee. Critical incident method or critical incident technique is a performance appraisal tool in which analyses the behavior of employee in certain events in which either he performed very well and the ones in which he could have done better.