1. The best first line of defense when you meet a difficult customer is _________ bring sympathetic to him. 2. Tack ling a customer who is not satisfied with the treatment he has received needs __________ hearing.

A. Anger, Impatient

B. Listening, Patient

C. Reading, Doctor

D. Patient, Listening

✅ The correct answer is option B.
1. The best first line of defense when you meet a difficult customer is Listening bring sympathetic to him.

2. Tack ling a customer who is not satisfied with the treatment he has received needs Patient hearing.

1. The best first line of defense when you meet a difficult customer is _ bring sympathetic to him. 2. Tack ling a customer who is not satisfied with the treatment he has received needs __ hearing.