A. Electronic channels
B. SSTS
C. Direct service channels
D. Speculative channels
✅ The correct answer is option A.
Electronic channels are the only service distributors which o not require direct human interactions. Electronic channels overcome some of the problems associated with service inseparability and allow a form of standardisation not previously possible in most services.
Electronic channels are the only service distributors which o not require direct human interactions. Electronic channels overcome some of the problems associated with service inseparability and allow a form of standardisation not previously possible in most services.