Deficiency in service giving rise to a customer dispute arises in the following situations.

If the shopkeeper charges a price higher than MRP
Faulty products including expiry date crossed while selling
Allergy warning not stated clearly on the front of a drug bottle
All of the above
✅ The correct answer is D.
Deficiency in service giving rise to a customer dispute arises in the following situations If the shopkeeper charges a price higher than MRP, Faulty products including expiry date crossed while selling and Allergy warning not stated clearly on the front of a drug bottle.

The changes in healthcare costs over recent years has had what general impact on healthcare insurance?

A fall in average premium levels
A reduction in underwriting requirements
A rise in the need for cover
A strengthening of the insurable interest rules
✅ The correct answer is C.
The changes in healthcare costs over recent years has had a rise in the need for cover on healthcare insurance.

With regards to valuation of assets by insurance companies, _________ is the value at which the life insurer has purchased or acquired its assets.

Discounted future value
Discounted present value
Market value
Book value
✅ The correct answer is D.
With regards to valuation of assets by insurance companies, Book value is the value at which the life insurer has purchased or acquired its assets.

Which is correct

In insurance subsidy plays a part in fixing premium
Losses are shared by subsidy
A few persons have to share the loss of many
Losses of a few persons are shared by many persons thus reducing the burden of contribution to loss compensation
✅ The correct answer is D.
Losses of a few persons are shared by many persons thus reducing the burden of contribution to loss compensation.

State which one of the following statements is correct?

The tax provisions are the same for all kinds of savings
The tax provisions are included in the Constitution
Both the statements above are correct
Both the statements above are wrong
✅ The correct answer is D.
Both the statements are incorrect.
The tax provisions are not the same for all kinds of savings. The tax provisions are not included in the Constitution.

State the correct option

Amount of annuity depends on duration of annuity payments, principal sum of money, investment period and rate of return
Amount of annuity does not depend on the principal sum of money
Investment period has no relation to the amount of annuity
Annuity is independent of rate of return
✅ The correct answer is A.
Amount of annuity depends on duration of annuity payments, principal sum of money, investment period and rate of return. An annuity is a financial product that pays out a fixed stream of payments to an individual, primarily used as an income stream for retirees. Annuities are created and sold by financial institutions, which accept and invest funds from individuals and then, upon annuitization, issue a stream of payments at a later point in time.

Maturity claim is payable when _________

When the insured survives the first 5 years
When the insured dies during policy term
When the insured is diagnosed with a critical illness
When the insured survives policy term
✅ The correct answer is D.
Maturity claim is payable when the insured survives policy term. Maturity Claim is associated with the Maturity Benefit of the Policy i.e. the claim which arises when the policy matures. It simply means that when the policy completes its tenure, a certain amount of money called Maturity Claim amount is settled towards the life assured.

State the correct position

In Money Back Claim on maturity the balance sum alone is payable along with attached bonus, if any
In the above case full sum assured is payable
Nothing more is payable after the instalments are paid to the assured
On death before the end of the policy in the above case the balance sum is payable
✅ The correct answer is A.
In Money Back Claim on maturity the balance sum alone is payable along with attached bonus, if any.

Fees payable to the IRDA for issue of licence to act as an agent of an insurance company are

Rs.500
Rs.100
Rs.250
Rs.1000
✅ The correct answer is C.
Rs. 250 is the fees payable to the Authority for issue/ renewal of licence to act as an insurance agent or composite insurance agent. The Authority may issue duplicate licence in case it is lost. If an agent is found guilty of criminal misappropriation the designated person will cancel the license.

Which one of the following is the special drawing rights given by the International Monetary Fund to its member countries?

Cold money
Hot money
Paper gold
None of the three
✅ The correct answer is C.
Paper gold is the special drawing rights given by the International Monetary Fund to its member countries. It is an accounting entry. It is used only among governments and IMF for balance of payment settlements.