1656. Which of the following is not a means to develop a customer commitment focus in the organization?

A. Introducing quality control
B. Activity mapping
C. Enhancing customer service
D. Image building
✅ The correct answer is option C.
Enhancing customer service is not a means to develop a customer commitment focus in the organization. Great customer service can help you build trust, improve brand awareness, gain customer loyalty, drive sales, and attract new customers through valuable recommendations.

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