A. internal business process perspective
B. customer perspective
C. learning perspective
D. financial perspective
✅ The correct answer is option B.
Balanced scorecard perspective measures company’s success in targeted segments of customers, this perspective can also be classified as customer perspective. Customer perspective measures consider the organization’s performance through the eyes of its customers, so that the organization retains a careful focus on customer needs and satisfaction.
Balanced scorecard perspective measures company’s success in targeted segments of customers, this perspective can also be classified as customer perspective. Customer perspective measures consider the organization’s performance through the eyes of its customers, so that the organization retains a careful focus on customer needs and satisfaction.