166. If an organization is to survive, which of the following is most essential?

A. Strong financial performance
B. Committed employees
C. High level of service
D. Customer retention
✅ The correct answer is option C.
If an organization is to survive, High level of service is most essential. At the highest level, the minimum attributes that the customer/stakeholder expects in the service include: High quality, Customer friendly, Environmentally responsible, etc.

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