A. Reliability, responsiveness, assurance, empathy, tangibles
B. Reliability, response, assurance, empathy, tangibles
C. Reliability, responsiveness, assurance, empathy, targets
D. Reliability, responsiveness aspects, empathy, tangibles
✅ The correct answer is option A.
Reliability, responsiveness, assurance, empathy and tangibles are the five principle dimensions to judge service quality.
Reliability, responsiveness, assurance, empathy and tangibles are the five principle dimensions to judge service quality.